Privacy Policy

We are committed to protecting your privacy. This Privacy Policy (“Policy”) sets out the basis which Vitis Solutions Pte Ltd (“we”, “us”, “our”, “Learn Anchor”) may collect, use, disclose or otherwise process personal data of our customers. This Policy applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Policy, you should not use our Websites or services. This Policy applies to both our Websites (learnanchor.com, app. learnanchor.com, vitisone.com, vitis-solutions.com), our consultancy services and our mobile applications. We periodically update this Policy. We will post any privacy policy changes on this page.

While we will notify you of any material changes to this Policy prior to the changes becoming effective, we encourage you to review this Policy periodically.

Personal Data

As used in this Policy: “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include:

  • Your name, identification number, email addresses, telephone numbers, employment information and financial information.
  • Diagnostic information about your computer (browser, version, operating system, IP address, location, etc)

Collection, use and disclosure of personal data

We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by law. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).We use the data we collect to provide you with rich, interactive experiences. In particular, we may collect and use your personal data for any or all of the following purposes:

  • performing obligations in the course of or in connection with our provision of the goods and/or services requested by you; verifying your identity;responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
  • managing your relationship with us;
  • processing payment or credit transactions;
  • complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; improving and developing our products;
  • advertising and marketing to you, which includes sending promotional communications, targeting advertising and presenting you with relevant offers;
  • operating our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce and doing research;
  • giving you a more seamless, consistent and personalized experience;
  • making informed business decisions and for other legitimate purposes.transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities for the aforementioned purposes;
  • any other incidental business purposes related to or in connection with the above.

We may disclose your personal data where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you or to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

Withdrawing your consent

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing.

You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request via email to our Data Protection Officer at the contact details provided below.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us.

In general, we shall seek to process your request within thirty (30) business days of receiving it. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request.

Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described above.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

Access and correction of personal data

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request.

If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the law).

Protection of personal data

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Accuracy of personal data

We generally rely on personal data provided by you (or your authorised representative).

In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer via email at the contact details provided below.

Retention of personal data

We may retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

Transfers of personal data

We may transfer your personal data to countries outside of your home country. In doing so, we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under this Policy.

Marketing

We periodically send you information about our products and services that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing, you may always opt out at a later date.You have the right at any time to stop us from contacting you for marketing purposes.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Vitis Solutions uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include location you are in. A mix of first-party and third-party cookies are used.

Advertising – Vitis Solutions uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes.

We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies. However, if you choose to do so, some of our Website features may not function well.

Privacy policies of other websites

Our website contains links to other websites. Our Policy applies only to our Website, so if you click on a link to another website, you should read their privacy policy.

Changes to our Policy

We regularly review our privacy policy and places any updates on this web page.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, you may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request via email at dpo@vitis-solutions.com.

Effect of policy and changes to policy

This Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

We may revise this Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated.

Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date: 30 March 2019

Last updated: 28 August 2019